Customer Care System is used to enhance the quality of service and provide effective services to the customers. This system is used to handle each call & customer queries, follow up potential customers, conduct survey/research, improve response times and increase customer satisfactions. Our Customer Care System will help you to achieve your business targets easily.
Key Features
- Admin Dashboard: Admin can view pending customer call count, pending tickets, pending assign tickets, view all call history, daily activity and view the issue reports.
- Ticketing System: Customers can submit inquiries, issues, or requests through a centralized ticketing system.
- View Task Assigned List: Customer service representatives can view and manage their New, Pending and Resolved tasks.
- Contacts: Setup own contact list and communicate with them.
- Direct Phone Call from the System: Customer service representatives can make a direct phone call to external and internal (extension) number.
- Call Recordings: System will auto record all the call histories.
- Follow-up Suggestions: System have a follow up suggestion for each conversation and ticket.
- Internal and External Call Transfer to Agents
- Store Costumers Data: Identify unknown call using previously collected customer’s data like, Customer Name, Email.
- Knowledge Base: A repository of articles and FAQs to provide self-help resources to customers.
- Analytics and Reporting: Track email & call logs, user online status, view total number of raised tickets, total follow ups, total received calls on daily basis and identify areas for improvements.
Benefits
- Improved customer satisfaction levels
- Enhanced communication and response times
- Increased efficiency in handling customer inquiries
- Better data analysis and insights for decision-making
